To enhance security and streamline access, we are improving the way provider identities are verified within the NDIS.
Starting mid-2025, we will gradually transition to a new online verification and authorization system, giving providers ample time to adjust. This change will replace the current PRODA system with myID and the Relationship Authorisation Manager (RAM) for identity verification and system access.
Transitioning from PRODA to myID and RAM
At present, providers and their nominated staff use PRODA to confirm their identity when connecting with the NDIA. Moving forward, myID, formerly known as myGovID, will become the primary method for verifying identities.
What is myID?
myID is the Australian Government’s official Digital ID app, offering a secure and convenient way to verify your identity online. Once set up, it can be used across multiple government services.
What is RAM?
RAM is an authorization service that allows individuals to act on behalf of a provider when linked with myID. It is already in use across various government platforms, such as:
- The Australian Business Register
- The Hearing Services Online Portal
- My Aged Care Service and Support Portal
- The National Rental Affordability Scheme (NRAS) Portal
Together, myID and RAM will help strengthen security and reduce the risk of identity fraud within the NDIS.
What This Means for Providers
All provider staff who access NDIS systems will need to set up a myID account. To begin preparing, providers can link their myID to PRODA now.
Requirements for setting up myID:
- An existing registered PRODA account
- A smart device
- A personal email address
- Identity documents
Identity Strength Requirements
To access NDIS systems, myID must be set up at a minimum ‘standard’ identity strength.
- Principal authorities (business owners or key personnel) will require strong identity strength.
- Authorized users and administrators will need standard identity strength, which applies to most provider employees.
Your Digital ID is private—do not share it with others, as it provides access to sensitive personal information across services like tax and healthcare. Keeping your Digital ID secure is essential for protecting your data.
Next Steps and Support
- More details and step-by-step guidance will be provided ahead of the 2025 transition.
- The NDIS Quality and Safeguards Commission (NQSC) will also shift from PRODA to RAM later in 2025.
- For assistance with myID, visit the myID website.
- For questions about linking myID to PRODA, call 1800 700 199 (select option 1).
By implementing these changes, we aim to enhance security, streamline access, and improve the overall experience for NDIS providers.
